Your IP network is the foundation for all of your organization’s Information Services; internal and external. Let our experts design, or redesign, and implement your Cisco-based network the right way using proven industry best practices. An organization’s network should be designed around how an organization plans to utilize the network. We will help you determine which routers and switches from Cisco’s extensive line-up solve your business’s needs and make sure your investment stays relevant while you grow.
Leverage your IP network infrastructure and deploy Cisco Unified Communications and IP Video solutions. Whether you are replacing a legacy PBX, an existing VoIP deployment, or need a new phone system, find out how Novac Consulting Group can bring your organization’s communications where they need to be for your business to stay competitive today and tomorrow. Take advantage of your existing Cisco network infrastructure to deploy a fully integrated, robust, and feature rich IP telephony solution, including Jabber for IM/Presence and Unified Messaging for voicemail to email.
Call Centers present unique business challenges in how customers interact and perceive an organization’s customer service and are one of the most highly visible interactions customers have with an organization. Business processes should be reflected and integrated into the flow of call center operations. A well designed call center complements world-class customer service and will ensure reliability and customer satisfaction. Leverage Novac Consulting Group’s expertise in designing and deploying call center solutions built on one of the most versatile, powerful, and widely deployed call center solutions in the industry: Cisco Unified Contact Center Express.
A negative experience with a poorly designed or inferior automated attendant solution can negatively impact a customer’s perception of an organization’s customer service before they even connect with a live agent or operator. Help your customers easily connect with the right people the first time, every time.
Our experts can provide assistance with specific challenges in your environment, or perform a full network assessment and make recommendations to ensure your network is reliable, efficient, and being utilized to its full potential.
